FAQ

  1. What sets Penatalie Beauty products apart from others on the market?
    1. Our products are formulated with high-quality ingredients carefully selected to address specific skincare concerns. We prioritize effective and safe formulations to provide visible results and promote healthy skin. 
  2. Are your products suitable for all skin types?
    1. Yes, we offer products suitable for various skin types, including dry, oily, combination, and sensitive skin. Each product description provides guidance on the recommended skin types or concerns it targets.

      1. How do I determine which products are best for my skin?
      2. We offer a skincare tips and advice section on our website that provides guidance on different skin concerns and skincare routines. Additionally, you can reach out to our customer support team for personalized product recommendations based on your specific needs.
      3. How long will it take to see results from using your products?
        1. Results can vary depending on individual factors and the specific product being used. Some customers may see immediate results, while others may experience gradual improvements over time. Consistency and adherence to a proper skincare routine are key to achieving desired outcomes.
      4. What is your shipping policy?
        1. We offer detailed information about our shipping policy on a dedicated page. We strive to process orders within 1-3 business days, and we provide various shipping options with estimated delivery times based on your location.
      5. What is your return policy?
        1. We have a comprehensive return policy outlined on our website. Generally, we accept returns of unused and unopened products within 14 days of purchase. More information on the return process, eligibility, and refunds can be found in our shipping/return policy section.
      6. Are your products made with natural ingredients?
        1. Yes, our products are formulated with a focus on natural ingredients. We believe in harnessing the power of nature to provide effective skincare solutions.
      7. Do you test your products on animals?
        1. We do not conduct animal testing on our products. However, it's important to note that some of our ingredients may have been tested on animals by suppliers in compliance with regulatory requirements.
      8. Are your products vegan?
        1. While we do not claim to be a vegan brand, we do have a selection of products that are free from animal-derived ingredients. Please refer to the product descriptions or reach out to our customer support team for specific vegan options.
      9. Are your products suitable for sensitive skin?
        1. Our products are generally formulated with natural ingredients that are gentle on the skin. However, individual sensitivities may vary, so we recommend performing a patch test or consulting with a dermatologist if you have specific concerns.
      10. Can I use your products if I have allergies?
        1. We provide a comprehensive list of ingredients on our product labels and website to help customers with allergies make informed decisions. Please review the ingredient list carefully and consult with a healthcare professional if you have specific allergies or concerns.
      11. How long do your products last once opened?
        1. The shelf life of our products varies depending on the formulation and ingredients used. Generally, we recommend using the product within 6-12 months after opening for optimal efficacy and safety.
      12. Can your products be used during pregnancy or while breastfeeding?
        1. We recommend consulting with your healthcare provider before using any new skincare products during pregnancy or breastfeeding. While our products may be formulated with natural ingredients, individual circumstances and sensitivities should be taken into consideration.
      13. What is your stance on sustainability and eco-friendly practices?
        1. We are committed to implementing sustainable practices where possible. We strive to minimize our environmental impact. We are continuously exploring ways to improve our sustainability efforts.
      14. How can I contact your customer support team?
      15. Our customer support team is available to assist you with any inquiries or concerns. You can reach us through our contact form on the website or by emailing [email protected] We aim to respond to all inquiries within 24-48 hours.